Refund policy

Do you issue refunds or have a cancellation policy?

  • Order cancellations must be made within 5 days of purchase, prior to sending inclusions. A refund will be issued, minus a cancellation fee of 15%. However, once inclusions are received, there are no cancellations.
  • Orders are non-refundable once inclusions are received.
  • No refunds are offered in the event an incorrect shipping address was provided.
  • Returns are unable to be accepted, due to the nature that every piece is custom for the individual and contains personal DNA elements.
  • If you are requesting a cancellation AFTER mailing your inclusions, but prior to us receiving, please email to discuss the process of mailing back your inclusions.

** Please note: Refunds will not be issued if your ring doesn't fit. It is the buyer's responsibility to provide an accurate ring size when ordering. **

Non-DNA Items (i.e. items from The Mom Shop)

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at liquidgoldsmith@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at liquidgoldsmith@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is the wrong size, defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Non-returnable items
Customized / DNA Keepsake items cannot be returned, as well as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.